🧠 Best Practice Roundtables

Overview

Best Practice Roundtables are interactive Artifax Connect sessions where customers come together to discuss practical approaches to using Artifax.

These sessions are designed as facilitated discussions rather than presentations, giving participants the opportunity to compare approaches, share questions, and learn from how other teams are using Artifax in practice.

These sessions work best when participants bring their questions and experiences to share with the group.

Each roundtable is led by a member of the Artifax Customer Success team, who helps guide the conversation and highlight useful ideas and examples.

What to Expect

Best Practice Roundtables are designed to be conversational and participatory.

Sessions typically include:

• A short introduction to the topic

• Facilitated discussion with other Artifax users

• Real-world examples from participating organizations

• Opportunities to ask questions and share ideas

Rather than presenting a single “correct” approach, these sessions explore different ways organizations successfully use Artifax in practice.

Who Should Attend

These sessions are particularly valuable for:

• Artifax Administrators

• System champions

• Operational managers

• Anyone responsible for improving processes in Artifax

Outcomes

After attending a Best Practice Roundtable, you should leave with practical ideas you can apply in your own organization to improve processes, system usage, or team adoption.

Upcoming Sessions

From Setup to Execution: Building Efficient Workflows in Artifax

Are you spending too much time setting up events or repeating the same processes? This session focuses on building more efficient, consistent workflows in Artifax. Learn how to standardize your setup, reduce duplication, and create structures that support your team from planning through delivery.

System administrators, operations teams, and power users responsible for event setup and workflow management.

Past Sessions

Reports: From Data to Decisions

Configuration & Clean-Up Clinic

Who it's for:
Artifax Administrators

Overview:
Over time, configuration can become cluttered with unused reports, outdated custom forms, and legacy settings. This session explores practical ways to keep your Artifax system organised, efficient, and easy to manage.

Through discussion with other Artifax customers, we’ll look at approaches for managing permissions, streamlining reports, reviewing configuration, and deciding when to archive or remove system items.

Making Change Stick

Who it's for:
All Artifax customers, particularly system champions, administrators, and managers responsible for improving processes and adoption.

Overview:
Many system rollouts begin with strong momentum but gradually lose traction. In this interactive Artifax Connect session, we talk to Adam Pepper (Head of Customer Experience) explores why this happens and what organisations can do to sustain meaningful change.

Together we’ll look at the human factors that influence adoption, the leadership behaviours that sustain momentum, and the operational practices that turn good intentions into everyday habits.

Participants will leave with practical ideas to help their teams move from system launch to long-term success.